Please send us an email with the details of your claim and your order number. We’ll evaluate your request, and if you’re eligible for a refund, it will be processed as per the terms outlined below.

1. When submitting a refund claim due to improper fitting, please include pictures of your installed car mats so we can assess the fitting issue.
2. We will review your claim and provide installation advice if necessary.
3. If the product doesn’t fit your car as expected, we’ll consult our production team and investigate. A revised mat will be sent to address the issue.
4. Only products with improper fitting will receive replacements. No style or color changes will be made. Replacements will be based on your original order.
5. Once the replacement is issued, we’ll verify the fit as per the product description. If it fits correctly, the case will be closed.
6. If the replacement mat is still unsatisfactory, a refund will be processed according to company policy.

Please note that we reserve the right to send replacements. We may also request images to investigate the cause of the issue. We aim to respond to improper fitting claims within five days, providing installation suggestions. If production investigation is needed, the process may take up to seven days, as we may need to update templates or contact car manufacturers for verification.

Since all mats are made to order based on your car’s color, make, and model, no claims for dislike of style or color will be entertained under this 30 Days Guaranteed Money Back plan.

If you have questions about styles or colors before placing your order, please reach out to us via Email, Whatsapp, Facebook or Instagram . Our customer support team is available to help you make an informed decision with real customer images.

It is the buyer’s responsibility to enter the correct car details, color, and style during the order process. All orders are processed exactly as submitted. Claims due to incorrect order details will not be supported. If you are unsure, please use our customer support, for confirmation.

If your claim falls outside the scope of the above terms, return requests will be considered. However, approved claims will require the product to be returned to our warehouse. Once received and inspected, a full refund will be issued for the amount paid during the order process.

Claims under this policy will undergo a thorough investigation. We reserve the right to resolve issues, send replacements, or provide installation advice. If fitting issues cannot be resolved, a full refund will be given. Claims based on dislike of style or color or incorrect order details will not be covered and will be rejected.